## Create an account

To get started, follow our [Get Started Guide](/content/docs/get-started/index.html). You'll be up and running in a minute.

## Get invited by a team member

Accept the link sent by your team member. If you do not have a Tigris Account, you’ll be prompted to sign up.

## User roles and permissions

Users can have one of three roles:

- **Members** can list all buckets and create new buckets within the Organization. They have access to all buckets shared with the Organization.
- **Admins** have full access to all buckets and can manage Organization members and their permissions.
- **Owner** – the user who created the Organization – has the same privileges as an Admin but cannot be removed from the Organization or downgraded from Admin to Member. The Owner is also responsible for the Organization’s billing.

## Deleting your account

To permanently delete your account and purge the data, please contact us at [help@tigrisdata.com](mailto:help@tigrisdata.com).

## Recovering your account

All Tigris accounts require multi-factor authentication (MFA). On sign up, you’ll be prompted to setup MFA and save a recovery code. If you lose your MFA device, you can use your recovery code to access your account.

If a former employee owned a Tigris Account and didn't shut it down or transfer access before leaving, you can recover access to the account by emailing [help@tigrisdata.com](mailto:help@tigrisdata.com).

## Troubleshooting

### I can't see my buckets in the Tigris console

**Check your login method:** Tigris supports multiple login methods (Google, GitHub, email, and Fly.io SSO). Make sure you're using the same login method you used when you created your account and buckets.

- **Using Fly.io?** See the [Fly.io troubleshooting section](/content/docs/sdks/fly/#troubleshooting/index.html)
- **Using native Tigris?** Verify you're using the correct Google/GitHub/email account

**Check your organization:** Make sure you've selected the correct organization in the Tigris console (top-right dropdown).

**Still having issues?** Contact [help@tigrisdata.com](mailto:help@tigrisdata.com) with:

- Your login email
- The bucket names you're trying to access
- Which login method you are using