## Tigris status

For platform-wide issues and updates, please view our [status page](https://status.tigrisdata.com/).

## Community

Join the [Tigris Discord](https://community.tigrisdata.com/) to ask questions, share your experiences, and get help from the team and community. Head to the **#help** channel for support — we monitor it regularly.

You can also browse [community.tigrisdata.com](https://community.tigrisdata.com/) for an archive of past questions and answers via AnswerOverflow.

## Email support

If you have a specific question or need help with something you'd prefer to discuss privately, email us at [help@tigrisdata.com](mailto:help@tigrisdata.com).

## What to include in your support request

When you reach out for support, please include:

- Your organization name
- The name of the bucket you're working with
- The specific errors or issues you're encountering
- Any relevant logs or screenshots
- UTC timestamps for when the issue occurred
- Any other information that you think might be helpful